Clear information.
Transparent cooperation.

Information we process

• When you visit: server logs may record your IP address, access time, requested URL, browser information, referring page and response status to operate the website, diagnose errors and detect unusual access.
• When you call or email us: Nam Son receives your contact details, correspondence and any documents you provide to answer questions, prepare quotations, fulfil transactions or handle requests. Please provide only necessary data and documents you are authorised to share.
• The enquiry form currently validates entries in your browser only; the website does not send its contents to Nam Son or store them on the server. Please call or email us to submit an enquiry.

Purposes and scope of use

Information is used as necessary to answer enquiries, discuss technical requirements, establish and perform agreements, support customers, protect systems and meet legal obligations. Nam Son does not sell personal data or automatically add contacts to advertising lists because they visit the website or request a quotation.

Where processing requires consent, Nam Son explains the purpose, scope and your choices before proceeding. Continuing to browse is not treated as consent to all advertising or data sharing.

Who may access information

Information may be accessed by staff handling your request; hosting, email and technical service providers; or partners involved in the relevant transaction, within an appropriate scope. Information is provided to competent authorities where required by law. Google email and map services may process data in multiple countries under their own policies.

Retention and protection

Access logs are configured for daily rotation with the 14 most recent rotated logs retained. Information needed for an incident or a legal requirement may be retained separately for as long as necessary. Correspondence and transaction records are retained according to their purpose, agreements and applicable recordkeeping obligations; data no longer needed is reviewed for deletion or anonymisation.

The website uses HTTPS and restricts system access. No method of transmission or storage guarantees absolute security. Do not enter passwords, OTP codes, payment-card data or identity documents in the preview form or in website URLs.

Your rights and requests

Subject to applicable law, you may request information about or access to your data, correction of inaccuracies, deletion or restriction, object to processing, withdraw consent and raise a complaint. Some records may need to be retained to meet legal obligations or resolve disputes; Nam Son will explain if a request cannot be fulfilled in full.

Send requests to the contact email at the end of this page, with a reply address and a description of what you need. Appropriate verification may be needed to avoid disclosing data to an unauthorised person. Requests are handled within applicable legal time limits; do not send sensitive identity documents in your initial email.

The website currently sets no Nam Son analytics or advertising cookies and has not integrated Google Analytics, Google Ads remarketing or Meta Pixel.

namson-language

Stores your VI or EN choice on your device when you select a language. This is browser localStorage, not an advertising cookie, and is not automatically sent to the server. It has no automatic expiry; you can remove it in your browser’s site-data settings.

Google Maps

The map on the About page loads only when you choose to open it. Your browser then connects to Google, which may receive your IP address and device information and use cookies under its own policies. You can leave the map unopened and still access the website, address, phone number and email.

You can clear site data, block third-party cookies or adjust browser privacy settings. Clearing device data does not delete emails or transaction records already sent to Nam Son; contact us for those requests.

Read Google’s privacy policy

Before adding measurement or advertising tools, Nam Son will update the purposes, providers, retention and available choices. Activities requiring consent will operate only after an appropriate choice, with a way to refuse and withdraw that choice.

This website introduces Nam Son Mechanical Enterprise Co., Ltd., its product groups and manufacturing capabilities. It does not provide a shopping cart, online payment or automatic order confirmation. Viewing a page, selecting a contact link or validating the form does not by itself create a contract.

Images, descriptions and articles provide introductory information. Pricing, materials, tolerances, specifications, quantities, acceptance criteria and schedules must be confirmed for each enquiry. Do not infer certifications, suitability or unpublished specifications from product or machine photographs.

Content and documents

Content, logos and images belong to Nam Son or are used under appropriate rights. You may link to the website; copying, modifying or commercially using content requires the relevant rights or permission. Any third-party marks belong to their respective owners and do not by themselves imply endorsement.

Do not use the website to impersonate others, distribute unlawful material, interfere with systems or collect data without authorisation. Submit only drawings, samples and information you are entitled to share. For confidential technical material, agree on its permitted use and confidentiality arrangements before sending it.

Updates and responsibility

Nam Son may correct inaccuracies and update information when circumstances change. Maintenance or incidents may interrupt website access; contact us directly to confirm important information. These terms do not exclude liabilities or rights that cannot lawfully be excluded.

Quotations and order confirmation

Quotations follow a review of requirements, drawings or samples and expected quantities. The parties should confirm in writing the scope, materials, drawing revision, unit prices, taxes, any tooling or fixture costs, packaging, shipping, quotation validity and payment terms. Work begins after the necessary conditions have been agreed.

The website does not collect deposits or payments. Verify payment-recipient details against the quotation or contract and confirm through a known contact channel, especially after a request to change bank details.

Delivery and acceptance

Delivery timing, location, carrier, costs, packaging requirements and transfer of responsibility are agreed for each order. On receipt, check item references, quantities, visible condition and agreed documents; record discrepancies with photographs and batch information so they can be investigated.

Defects, warranty and remedies

If goods do not match an approved drawing, sample or agreed criteria, contact us by phone or email with the order or batch reference, a description and supporting evidence. Nam Son will work with you to investigate and agree on an appropriate remedy such as repair, remanufacture, replacement or refund under the agreement and applicable law. Warranty duration and scope, return costs and handling times should be specified in the order documents.

Order changes or cancellation

For custom manufacturing, drawing or quantity changes and cancellation must be discussed in light of actual progress. Material, tooling and completed-work costs are assessed under the agreement; there is no single cancellation fee or returns period for all products. This does not limit customers’ mandatory legal rights.

1. Call +84 965 161 968 or email sontn.cokhinamson@gmail.com. For a personal-data request, include “Personal data request” in the subject.
2. Provide reply details, the issue, any quotation or order reference and relevant supporting material. Do not send sensitive information beyond what is needed for verification.
3. Nam Son reviews the information, confirms the scope and coordinates with the responsible staff; if more information or time is needed, we will inform you through the contact channel used.
4. The outcome and proposed resolution are communicated for review. If unresolved, the parties may use complaints, mediation or competent authorities under their agreement and Vietnamese law; mandatory rights under applicable law remain protected.

The website presents Nam Son’s products and capabilities. It currently carries no third-party advertisements and uses no conversion-tracking or remarketing tags. Pricing, promotional conditions and availability, where published for a specific offer, must be clarified before a transaction.

Google Maps, email and external website links take you to services operated by other providers. Their own policies and data practices apply when you use them; a link does not indicate third-party endorsement or certification of Nam Son.

These policies apply from the date shown on this page. When operations or data processing change, Nam Son will update the content and effective date; changes requiring consent will include appropriate notice and choices before taking effect. A new website policy does not by itself change terms already agreed in a contract.